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The subsequent are the usage stipulations for yoga-admin-console.righttasker.com.au (hereby referred to as "Conditions") and all interconnected web domains possessed and managed by Right Tasker (hereafter denoted as "we," "us," and "our"), comprising all subsidiary subdomains, subdirectories, mobile sites, and mobile applications (collectively designated as the "Platform"). We represent a bounded entity, duly registered in Australia. Our recorded headquarters is situated at 3 Good Street, Parramatta, NSW 2150, Australia.
Your interaction with the Platform will be regulated by these Conditions, and your utilization of the Platform signifies your concurrence to be governed by them.
Please take note that these stipulations and terms are solely applicable to your operation of our Platform. It is crucial to acknowledge that these stipulations and terms DO NOT extend to third-party wares and services procurable for reservations and transactions via our Platform. The services encompassing online ordering and booking-related aspects (comprising payments, vouchers, and bookings) that we provide via the Platform (designated as the "Right Tasker Services") are furnished in alignment with our Terms of Service. These services are rendered by third-party associates (inclusive of the provisioning of your designated treatments) (termed as the "Partner Services").
We reserve the prerogative to revise these Conditions periodically by effecting modifications on the Platform. By perpetuating the utilization of the Platform after the publication of revisions, you are signifying your acceptance and conformity to the alterations. Subject to your adherence to these Conditions of Utilization, Right Tasker affords you a personal, non-exclusive, non-transferable, and delimited entitlement to access and exploit the Platform. These Conditions were most recently revised on the 18th of August, 2023.
Access to the Site
You hold the responsibility of verifying that your equipment (including computers, laptops, netbooks, tablets, or any other mobile devices) fulfills the necessary technical prerequisites that allow you to access and utilize the Platform, ensuring compatibility.
You are obligated to confirm the accuracy of any registration particulars you furnish. In instances where you opt for, or are granted, a log-on ID (such as a username, password, or any other form of identifier) as a constituent of our security protocols, it is imperative to regard such information as confidential and abstain from disclosing it to any other individual. The accountability for all actions carried out under your log-on ID falls upon you, necessitating immediate notification to us in the event of any unauthorized utilization or any other breach in security that comes to your attention. We retain the prerogative to deactivate any log-on ID at any juncture, should we deem that you have not adhered to any stipulations within these Terms or if any particulars furnished for the intention of registering as a user are subsequently proven to be untrue.
In order to engage with the Right Tasker Platform, you are required to have attained the age of majority or have achieved a higher age threshold as dictated by the laws of your residence jurisdiction. If you inhabit a nation or locality wherein the utilization of the Right Tasker Platform is constrained due to age considerations, or if your capacity to engage in contracts similar to this one is confined by age-based stipulations, it is obligatory to comply with these age-related limits. Consequently, you should refrain from using the Right Tasker Platform or availing Right Tasker Services unless you possess the requisite parental or legal guardian's authorization. It is recommended that you review these terms in the company of your parent or legal guardian. Should you be a parent or legal guardian permitting your child or dependent to make use of these Right Tasker Services, these terms hold jurisdiction over you, and you hold accountability for the actions undertaken by your child or dependent on the services.
Accounts, passwords and security
An account is not obligatory for accessing the Site, though certain functionalities on our Site may necessitate an account.
Each individual is permitted to have only one account on our Site, irrespective of whether it's an individual account or a shared one, such as a family account. Your account is personal and cannot be transferred, sold, combined, or shared with others.
Should we ascertain that you have breached any segment of these Terms, including but not limited to:
Enabling any third party to access or utilize your account.
Engaging in fraudulent activities or misrepresentation of information related to your account or Site usage.
In the event of account termination by us or at your request, we retain the prerogative to:
Nullify any pending, ongoing, or future promotional account credits along with unredeemed vouchers within your account.
Prohibit or hinder you from creating a new account, unless you receive an official invitation from us.
We uphold the right to hold you accountable for any damages incurred due to your actions, to initiate legal proceedings through pertinent local and national law enforcement agencies, and to notify your internet service provider of any fraudulent activities linked to your use of the Site or any association with you.
What you are allowed to do
Except in cases where you function as a Partner (an appointed third-party supplier of products and services, offering them for purchase on the Site), your utilization of the Site is limited solely to non-commercial purposes, and exclusively in adherence to these Terms. You are permitted to access and exhibit content from the Site on a computer screen, as well as print and duplicate individual pages, and store such pages in digital format, subject to the stipulations outlined in the subsequent section. It is crucial to note that certain attributes, sections, or content of the Site may be subject to supplementary conditions, which will be either displayed on the screen or accessible through a provided link, as and when applicable.
Your promises to us
Exclusively Utilize Our Approved Application on the Appropriate Device: Your access to the Right Tasker Services must be executed through authorized methods. It is incumbent upon you to confirm that you have obtained the correct App compatible with your device. Right Tasker bears no responsibility if your mobile device is not compatible or if you download an incorrect version of the App for your device. Right Tasker retains the authority to cease the provision of Right Tasker Services and terminate Site access if you employ the Site with an incompatible or unauthorized device.
Conform to Legal and Stipulated Provisions, and Engage with the Site Responsibly: Your use of the Site, as well as any content attainable via the Site, must adhere to legal guidelines (in compliance with all pertinent laws and regulations), in a manner demonstrating responsible conduct. You must avoid any actions that could potentially harm our brand or reputation, or those of our affiliated entities.
Through your utilization of the Site, you acknowledge and agree to the following terms:
You will exclusively use the Site for personal, individual purposes (unless you are designated as a Partner), refraining from any resale to third parties.
You will not grant permission for others to access your account, except as permissible within the scope of a family account.
You will refrain from assigning or transferring your account to any other entity or individual.
You will not operate an account belonging to another person without proper authorization, if such rights exist.
You will abstain from utilizing the Site for unlawful objectives, which include but are not confined to the transmission or storage of illegal materials, as well as engaging in fraudulent activities.
You will avoid using the Site to create annoyance, inconvenience, or nuisance.
You will not disrupt the normal operation of the network.
You will not endeavor to inflict harm upon the Site in any manner.
You will not reproduce or distribute the App or other Right Tasker content without obtaining written consent from Right Tasker.
You will uphold the confidentiality and security of your account password (or any other identification means granted for Site access).
You will provide us with any reasonable identity verification upon request.
You will solely access our Site through authorized internet connections.
You acknowledge that certain Right Tasker Services may entail sending or receiving SMS messages (if applicable in your jurisdiction), subject to standard messaging fees, if any.
You will refrain from using the Site with a device that is unauthorized or incompatible.
You will adhere to all pertinent laws, including secondary regulations of the geographical region you are present in while utilizing the Site.
Right Tasker retains the authority to promptly discontinue the provision of Right Tasker Services and terminate access to the Site in the event of your non-compliance with any of the aforementioned regulations.
What you are not allowed to do
Unless explicitly outlined in these Terms, you are prohibited from:
'Scraping' or accumulating Site content on a network-connected server or storage device, creating an electronic database by systematically downloading and storing all Site content.
Altering or removing any Site content, or attempting to evade security measures or interfere with the proper functioning of the Site or its hosting servers.
Establishing links to the Site from other websites, 'framing' or 'mirroring' the Site on alternate servers or internet-connected devices, without our prior written consent, except for Partners implementing the Right Tasker Widget as defined in our Partner Terms.
Reverse engineering or accessing the Site to:
Create a competitive product or service,
Develop a product resembling the Site in terms of ideas, features, functions, or graphics,
Imitate any ideas, features, functions, or graphics of the Site.
Initiating automated programs or scripts, such as web spiders, web crawlers, viruses, or worms, that could overload or hinder the Site's operation or performance.
Commercially exploiting, licensing, sublicensing, selling, transferring, assigning, distributing, or otherwise making the Site available to third parties.
Modifying or creating derivative works based on the Site.
Sending spam or unsolicited messages in violation of applicable laws.
Transmitting or storing infringing, obscene, threatening, defamatory, or otherwise unlawful material, including content harmful to children or infringing upon third-party privacy rights.
Transmitting or storing materials containing harmful computer code, viruses, worms, Trojan horses, or other malicious components.
Disrupting the integrity or performance of the Site, its servers, or the data within.
Attempting unauthorized access to the Site, its servers, or related networks.
Violations of these provisions may lead to the immediate termination of Right Tasker Services and Site access.
Right Tasker is entitled to fully explore and prosecute any violations of the aforementioned rules in accordance with the extent of the law. Right Tasker may engage with and cooperate alongside law enforcement authorities to pursue legal action against users who contravene these Terms. You acknowledge that Right Tasker assumes no obligation to oversee your entry or utilization of the Site, or to review or modify any Site content. However, Right Tasker retains the prerogative to engage in such monitoring for the purpose of Site operation, to ensure compliance with these Terms (or any other relevant terms between you and Right Tasker), or to comply with applicable laws, court orders, administrative directives, or government mandates.
Right Tasker holds the right to, without prior notice, eliminate or deactivate access to any content deemed by Right Tasker, at its sole discretion, as violating these Terms of Service or potentially detrimental to the Right Tasker Services.
In the event of any violation of these Terms, all your privileges granted under these Terms will promptly terminate.
Periodically, the Site may provide you with the capability to upload user-generated content, which you can then share with designated recipients or within public sections like review areas (collectively referred to as "User Content Areas").
We exercise no control over the content contributed to User Content Areas (collectively termed "User Submissions") and these areas are not under active moderation. You are exclusively accountable for the content contained in your User Submissions as submitted by you. You acknowledge that all User Submissions mirror the perspectives of their respective authors and not our own viewpoints.
Should you partake in any User Content Areas, it is imperative that your User Submissions are pertinent to the intent of the respective User Content Area and aligned with the subject matter.
User Submissions must not:
Incorporate, transmit, distribute, link to, or otherwise disseminate, advertise, or promote content infringing upon intellectual property rights, data protection, privacy, or other rights of individuals, constituting defamation, violating contractual obligations or obligations of confidentiality, being obscene, sexually explicit, menacing, abusive, harassing, instigating violence or hatred, blasphemous, discriminatory (on any grounds), likely to cause distress, panic, or embarrassment, knowingly false or misleading, or contravening applicable laws and regulations, or being otherwise objectionable ("Prohibited Content").
Assume the identity of another person or entity, or inaccurately represent your association with any person or entity.
Violate the intellectual property rights of any third party.
Involve the transmission or distribution of unsolicited or unauthorized advertising, marketing, promotional material (including sponsored reviews that remain undisclosed regarding the payment or sponsorship), or other forms of solicitation (spam).
Transmit or distribute viruses and/or other code possessing contaminating or destructive elements.
By submitting content, feedback, or other information to Right Tasker, which includes User Submissions, you acknowledge and agree to grant us and our affiliated entities an everlasting, irreversible, worldwide, non-exclusive, royalty-free, and fully sub-licensable right and license. This enables us to utilize, alter, adapt, publish, translate, generate derivative works from, distribute, showcase, and perform such User Submissions (either wholly or in part), and/or to merge them into other works, utilizing any medium, form, or technology. You also relinquish any moral rights that might pertain to such User Submissions or to your recognition as their author.
Although we do not conduct pre-screening of User Submissions, we uphold the right, at our sole discretion, to erase, alter, or amend any User Submission provided by you, and/or to conclude any topic, without prior notice to you.
Complaints related to the content of a User Submission should be forwarded to firstname.lastname@example.org and must entail specific details concerning the particular User Submission prompting the complaint.
Right Tasker exclusively (along with its third-party licensors, if applicable) possesses all rights, titles, and interests, inclusive of all linked intellectual property rights, in relation to the Site (encompassing text, graphics, software, photographs, images, videos, sound, trademarks, and logos), as well as any input, concepts, improvement requests, feedback, suggestions, or other information provided by you or any other party in connection with the Right Tasker Services and Site.
It is crucial to comprehend that these Terms, along with our Terms of Service, do not amount to a sale and do not grant you ownership rights or any associated rights in connection with the Right Tasker Services or the Site. Moreover, the intellectual property rights owned by Right Tasker, such as the name, logo, and product names associated with the Right Tasker Services, remain protected trademarks of Right Tasker, its affiliated entities, or third parties. This does not bestow any right or license to employ them.
Apart from the explicitly specified provisions here, these Terms do not endow you with any rights pertaining to the intellectual property owned by us or our licensors. You acknowledge that downloading content from the Site does not entail acquiring ownership rights.
In circumstances where you print, duplicate, or store Site pages (only as sanctioned by these Terms), it is imperative to ensure that any copyright, trademark, or other intellectual property notifications featured in the original content are replicated.
You are prohibited from submitting material safeguarded by copyright, trademark, or other proprietary rights to Right Tasker or our Site without obtaining explicit consent from the rightful owner of those rights. You will bear sole responsibility for any losses or damages stemming from such infringements.
We retain the authority to alter the configuration and substance of the Site periodically. You concur that your utilization of the Site is grounded in its "as is" and "as available" state, and at your singular discretion.
Despite our endeavors to ensure the accuracy of all content featured on the Site (excluding user-generated content), this information is not intended to establish definitive guidance or advice that should be trusted upon. It is recommended that you verify with us or the appropriate information source before acting upon any such details.
Occasionally, the Site might encompass connections to external websites, some of which might encompass links to third-party promotions and offers. These links are presented with the intention of furnishing you access to information, products, or services that could potentially prove beneficial or intriguing. It's important to note that we bear no responsibility for the content featured on these external sites, nor for any offerings they present. Furthermore, we cannot ensure uninterrupted availability of these sites. The presence of links to such external websites does not signify our endorsement or affiliation with their operators or promoters.
Unless expressly provided otherwise in our Terms of Service, we neither make nor provide any assertion or warranty concerning the accuracy, comprehensiveness, current-ness, correctness, reliability, integrity, quality, fitness for purpose, or originality of the Site's content. To the maximum extent allowed by law, all implicit warranties, conditions, or other terms of any nature are hereby omitted, and we disclaim any liability for any sort of loss or damage incurred due to your or any other individual's use of the Site or reliance on its content.
While we strive to uphold the safety and security of the Site, we cannot guarantee that its content will be devoid of viruses or any other code that may possess destructive or contaminating attributes. It remains your responsibility to implement suitable IT security precautions, including anti-virus and other security measures, in accordance with your distinct requisites for the security and dependability of content.
On occasion, we may limit access to specific features, portions, or content of the Site, or even the entire Site, solely to users who have registered with us.
It is important to recognize that we cannot promise the continuous, uninterrupted, or error-free functionality of the Site. There might be instances when certain features, segments, or content of the Site, or the Site as a whole, become unavailable (whether as part of a scheduled or unscheduled occurrence) or are adjusted, suspended, or withdrawn by us, based on our sole discretion, without prior notice to you. By utilizing the Site, you consent to our exemption from liability to you or any third party for any instances of unavailability, modification, suspension, or withdrawal of the Site or any of its features, segments, or content.
Governing law, dispute resolution
In the event of a dispute or controversy arising between you and Right Tasker in connection with your utilization of the Site, the parties will exert diligent efforts to resolve the dispute in a timely and good-faith manner. Should we fail to amicably resolve the dispute within a reasonable timeframe (not exceeding thirty (30) days), either party may choose to submit the dispute to mediation. If the dispute remains unresolved through mediation, the parties are at liberty to pursue any legal rights or remedies available to them under applicable law.
Right Tasker's operations are based in Australia, where it manages and operates the www.righttasker.com website. Additionally, various Right Tasker sites and applications may be managed and operated from different global locations. While the Site is accessible on a global scale, it's important to recognize that not all features, products, or services described, referred to, provided, or offered through the Site are accessible to all individuals or in all geographic areas. Moreover, they may not be suitable or available for use in certain countries. Right Tasker reserves the right, at its sole discretion, to limit the usage of any feature, product, or service to particular individuals or geographic regions. Any offers for features, products, or services presented on the Site are rendered void in regions where they are prohibited.
Should you opt to access the Site from a location outside Australia, you acknowledge that you have made this choice independently and take full responsibility for adhering to the relevant local laws in the area you are accessing the Site from.
This document constitutes the Privacy (and Cookies) Notice ("Notice") for the website www.righttasker.com, in addition to all affiliated Right Tasker sites ("Sites") and our applications ("Apps")—collectively referred to as "Services."
What information do we collect & how do we use it?
This Privacy Notice will be relevant to you under the following circumstances:
If you visit and explore our Sites and Apps.
If you place orders for products or schedule appointments with our Partners through us (in this context, you'll be referred to as a "Client").
If you are a self-employed individual and/or an employee of a business associated with the Right Tasker platform (in this context, you and/or the business will be referred to as a "Partner").
We will solely utilize the information we gather about you if there exists a legitimate reason for doing so, and if that reason aligns with the allowances granted by data protection regulations. We clarify the typical grounds for these reasons in each respective section below, and we provide a comprehensive explanation for each one in the section titled "What do each of these legal reasons mean?"
If you visit our services
We employ your information to furnish you with our Services. Whether you're simply browsing or have an account, whenever you engage with any of our Services, we will automatically gather information from you. This encompasses technical details, particulars about your visit, and, if you choose to do so, location data:
Technical information encompasses a range of details, which might comprise the following:
Internet Protocol (IP) address
Browser type and version
Browser plug-in types and versions
Social log-in ID/email address
Time zone setting
Operating system and platform
Device settings (e.g., language and time zone)
File and software names and types (associated with your device and/or the Services)
Battery and signal strength
Information relevant to your mobile operator or Internet Service Provider (ISP)
Information about your visit
Information regarding your visit encompasses a range of elements, which might encompass the following:
- Complete Uniform Resource Locators (URLs)
- Clickstream data, which denotes the sequence of your interactions, including movement from, within, and away from our Site (including the date and time)
- Pages and services you accessed or looked for
- Demographic data, such as age and gender
- Page response times
- Download errors
- Duration of visits to specific pages
- Page interaction details, like scrolling, clicks, and mouse movements
- Identifiable campaign links (e.g., in emails or through tracking URLs)
- Approaches used to navigate away from the page
- Any phone number used to contact our customer service number
- Social media handles employed to engage with our customer service team and our social media accounts.
Location data encompasses country-specific location information, often derived from your complete or partial IP address and/or Google Analytics data. This data is employed to furnish location-based services, should you request or permit us to do so. This enables us to deliver content, advertisements, or other services that hinge on your geographical whereabouts—such as fraud detection.
In tandem with device IDs, location data may be collected. This enables us to recognize your mobile browser or device when you revisit the Service.
When providing location services, we may cross-reference any of the following:
The coordinates (latitude/longitude) of your position
Your current country or region, determined by comparing your current IP address against publicly available sources
Your Identifier for Advertisers (IFA) code for Apple devices or the Android ID for Android devices, or an analogous device identifier
It's important to note that you can choose to either opt in or opt out of location sharing by adjusting your device settings.
We use this automatically collected information to
We employ the collected data to achieve the following objectives:
Gain insights into how individuals utilize our Site and identify opportunities for enhancement.
Optimize the presentation of content from our site to suit your preferences and device specifications.
Fulfill your requests for information, products, and services, as well as offer offerings that align with your interests and preferences.
If you contact or engage with us
If you engage with us or reach out to us, we will gather your contact information along with other pertinent communication details you provide.
Contact information involves the fundamental contact particulars you supply, such as:
- Email address
- First and last name
- Phone number(s)
- Social media handle (if you interact with us on social media)
Communications information pertains to your interactions with us. This encompasses your communication exchanged with our Customer Service team concerning orders, bookings, or any concerns regarding our Site. This may include:
- In-app messages and other digital messages
- Phone calls
- Written letters
- In-person conversations held with us
We employ this contact and communications information to:
- Get in touch with you as needed, including addressing your inquiries, troubleshooting issues, and providing assistance with any concerns you encounter while using our Services.
- Supply the information you request regarding our Services.
- Facilitate communication between you and the Partners you want us to share your information with.
If you use our services to book an appointment
When you create a Right Tasker account through any of our Services, we may gather the following details:
- First and last name
- Date of birth
- Email address
- Mobile phone number(s)
- Optional photo upload (your photo)
If you opt to use your Google, Facebook, or Apple account to sign into Right Tasker, we receive an access token that facilitates the sign-in process. This grants us access to your first and last name, email, user ID, and (excluding Apple) your profile photo.
For your Right Tasker account, we assign distinct user IDs or other account-level IDs.
As you utilize your account, we might accumulate information about:
- Purchase history, including product orders, appointment bookings, and voucher purchases and usage
- Favored selections (e.g., preferred salons or gyms)
- Account settings
- Social login data
- Securely stored payment methods
Furthermore, if you provide it, we may also collect information regarding your preferences, referrals, or how you discovered our Services, along with other user-generated content (e.g., profile photos, reviews).
This account-related information is leveraged for the following purposes:
- Managing and maintaining your Right Tasker account
- Providing customer support
- Facilitating communication, ordering, and booking services with our Partners
- Enabling you to initiate and pay for orders and bookings via your account
- If a Partner offers home services and you opt for the option, facilitating appointment bookings at the specified address
- Delivering a personalized experience by suggesting features, services, products, and Partners that we believe may interest you.
We may share consultation, order, and booking details (such as appointment date and time) with Partners. Additionally, Partners might request health-related information (e.g., pregnancy status) or other sensitive data ("special category data") via consultation forms on our Services.
You have the option to subscribe to marketing communications from a Partner. Furthermore, Partners can upload their own customer data to Right Tasker, which may be utilized for sending marketing communications. It's important to note that Right Tasker will not utilize this uploaded data for its own purposes. Partners maintain responsibility for their own marketing practices.
For this information, the Partner acts as the data controller. If you have inquiries, kindly reach out to the relevant Partner for clarification.
If you order any products from a Partner's shop
When you place orders for products from a Partner's shop, we may gather the following data:
- Order particulars and purchase records, including related correspondence conducted via our Services
- Records of cancellations, returns, and refunds
- Securely stored payment methods
- Your product reviews or ratings
We utilize your account and order details to empower our Partners in fulfilling and overseeing your orders, which includes:
- Facilitating communication and product purchases from our Partners, encompassing payment processing
- Sharing your contact and order data with the Partner from whom you placed an order. This ensures the Partner can fulfill and oversee your order (including managing cancellations, returns, or refunds) and interact with you regarding your order.
- Storing records of your orders, cancellations, returns, and refunds.
If you work for a Partner
If you are affiliated with our Partner (such as an employee, contractor, or worker), we may collect contact and company-related information from you:
Contact Information may encompass:
- First and last name
- Role title
- Company name
- Email address
- Contact number
- Log-in credentials
- KYC (Know Your Customer) and ID verification results (we don't retain underlying documents)
Company Information may involve:
- Company address
- Business type (e.g., salon, spa, gym)
- Content from consultation forms
- Historical and future appointments
- Point of sale data
- Payment processing data (we don't have direct access, only our payment processors do)
- Reporting and analytics
- Client data and promotions
- Images and marketing materials
Furthermore, we process non-personal data on behalf of your company, like financial information and product inventory.
We employ this contact and company information to manage the Partner's account with us, which includes:
- Maintaining the Partner's account
- Offering Partner customer support, including technical assistance for our suite of business tools
- Facilitating the Partner's utilization of our business tools, such as staff management and appointment scheduling
- Allowing the Partner to perform transactions and manage payments
- Enabling the Partner to handle marketing promotions via our Services
- Enabling the Partner to list their services on Right Tasker's marketplace
- Facilitating inventory management and the use of point-of-sale devices
- Potentially contacting Partner staff to help them create specific accounts with appropriate authorizations, as well as managing those accounts.
The Partner has the capability to access and oversee the details of your Right Tasker account. Moreover, Partners can govern the information that Clients can view about the Partner, encompassing order or booking particulars, staff member names and specific profile details, offerings, ratings, and reviews (which might pertain to staff members), pricing and discounts, appointment availability, and related data.
It's important to note that the Partner you are affiliated with holds the role of being the data controller for this information. Should you have any inquiries, kindly get in touch with the Partner you are associated with.
If we send you offers, updates or other marketing material from us
We might gather your contact information, as elaborated earlier, which encompasses details like your name and email address.
Furthermore, we may compile your marketing preferences, which encompass our records of your preferences concerning the information you would or would not like to receive from us, along with any instances where you have opted out of direct marketing.
This contact and marketing preference information is utilized to:
Dispatch you offers, updates, promotions, newsletters, insights, and additional marketing materials.
Furnish you with tailored marketing content, which encompasses offers, features, services, products, and Partners that we believe would be of interest to you.
If you are affiliated with a company that we are considering partnering with, we may contact you regarding our Services and opportunities available with Right Tasker.
Reach out to you for feedback, which may include surveys and other forms of marketing research.
If you desire to discontinue receiving marketing communications, you have the option to opt-out at any time by selecting the "unsubscribe" link that is typically provided at the conclusion of all our promotional updates.
What do each of these legal reasons mean?
We must have a relevant legal justification, called a 'lawful basis' for each way in which we use your personal information.
Lawful bases may include consent, a contract with you (as a data subject), compliance with our legal obligations and our specified legitimate interests.
We will utilize your personal information to dispatch promotional or marketing content, such as our insight updates or newsletters, provided you have granted us consent to do so, where necessary according to legal requirements. Additionally, we may send direct marketing based on our legitimate interests (as elaborated below).
Should you wish to discontinue receiving further marketing communications, you have the option to opt-out at any time by selecting the "unsubscribe" link present at the conclusion of all our promotional updates and marketing communications to you.
Furthermore, it's important to note that we also rely on consent for certain cookies we employ (for more comprehensive information, please refer to our Cookies Notice).
We might be required to handle some of your personal information to adhere to our legal obligations, which encompass applicable Australian laws and/or court directives. This could entail adhering to regulations like know-your-client and anti-money laundering stipulations.
We might handle your personal information when it is essential for our legitimate interests or those of a third party, as long as these interests do not override your rights and interests.
Our legitimate interests encompass:
Managing, enhancing, and expanding our Site and services.
Maintaining updated records.
Gaining insights into your use of our Services.
Seeking your feedback and reviews.
Providing, developing, and enhancing our Services.
Customizing, modifying, or improving our Services and communications.
Enhancing our security measures.
Advancing our business and shaping our marketing strategy
Promoting and marketing our Services to a company you are affiliated with or offer services to. Evaluating or comprehending the efficiency of the advertisements we deliver to you and others, as well as delivering pertinent advertisements to you (even when you visit other websites).
Fulfilling agreements with another organization:
Ensuring adherence to or enforcing any agreement that Right Tasker maintains (or that you may possess, such as additional Partner-specific terms) with a Partner from whom you have acquired products or services as a Client.
Ensuring compliance with or enforcing any agreement we might have with a company that you are employed by or render services to (for instance, if you are employed at a Partner).
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests. If you would like further information about how we assess our legitimate interests, please contact us at email@example.com.
Who do we share your information with?
If you are a Client
We will share your information with our Partners if you have requested us to do so (for instance, if you wish to connect with, order from, or schedule an appointment with one of our Partners). We may share your contact and account details, and they will receive any other information you provide through Right Tasker (for instance, completing a Partner's consultation form). Partners may utilize this information to manage your communications, orders, and bookings with them.
If you leave a public review for a Partner (or any of their products in their shop on our Services), your rating, review, review date, and first name and last initial will be published on Right Tasker. Other Right Tasker users and members of the public may have the ability to see your reviews. Reviews might be published or distributed on third-party websites. Public reviews will remain accessible even after the termination or expiration of the Right Tasker Terms of Service.
If Right Tasker processes your information as a Client, Partner staff, or in any other capacity
We may also share your information with:
Any member of our company group, including our ultimate holding company, subsidiaries, and subsidiaries that assist in processing personal information under this Notice.
Our service providers, organizations that process your personal data on our behalf and according to our instructions and data protection laws. These service providers may include those supporting our website and data hosting services, distributing our communications, updating marketing lists, providing customer support, facilitating feedback, handling digital invoicing and payment processing securely, and offering IT support services from time to time. These organizations will only use your information to the extent necessary to perform their support functions.
If you create a Partner Account using a Referral Link, the Partner associated with that link may have access to information about the progress of your Partner Account.
If we conduct surveys, competitions, promotional campaigns, offers, or other occasional activities and you opt in, we may share certain information with our commercial partners (for example, if you participate in a prize draw we organize with a third party). We will provide more detailed privacy information at the time of participation.
Our auditors, legal advisors, and other professional advisors.
In the event of a business sale or purchase, we may disclose your personal data to prospective sellers or buyers.
If required by court order or if we are obligated to disclose your information to comply with any legal obligation, including exchanging information with law enforcement agencies, regulators, or similar government bodies.
Where do we store your information?
If you are a Client
Thank you for clarifying. It's great to hear that Right Tasker operates only in Australia and doesn't share personal or company data with other organizations or third parties. It's important to ensure compliance with data protection laws and to have legal protections in place for any data transfers that may occur. Regular updates to your partners, service providers, and your privacy notice are also important steps to maintain transparency and accountability. If anyone has questions or needs more information about data transfers and protection, they can reach out to firstname.lastname@example.org. This proactive approach helps build trust with your users and partners.
How do we protect your information?
It's reassuring to know that Right Tasker takes data security seriously and has implemented strong measures to protect the information provided by users. The use of secure end-to-end encryption, industry-standard security protocols, strict access limitations, and monitoring of data access requests are all important steps to ensure the safety of sensitive data. While it's true that no method of transmission over the internet can be 100% secure, your efforts to protect data during transmission and storage, as well as your commitment to using strict procedures and security features, demonstrate your dedication to safeguarding user information to the best of your ability. This transparency and proactive approach to security help build trust among your users.
It's important to provide users with information about the potential risks and responsibilities associated with clicking on external links. By mentioning that Right Tasker may contain links to external sites, you're making users aware that they might leave your platform and visit other websites with their own privacy policies. Advising users to review these external sites' policies before submitting any personal information is a thoughtful step in ensuring their privacy and security. Additionally, the disclaimer that Right Tasker doesn't accept responsibility for these external sites' policies or content, and doesn't necessarily endorse their views, helps set clear expectations for users when navigating away from your platform. This approach demonstrates your commitment to providing a safe and transparent online experience for your users.
How long is your information kept for?
Providing users with information about how long you intend to retain their personal information is essential for transparency and building trust. By outlining your data retention practices, you're giving users a clear understanding of how their information will be managed over time. Mentioning that you will retain personal information for as long as necessary for the original purpose and up to six years thereafter for legal and issue-resolution purposes aligns with best practices for data retention.
Additionally, stating that you may retain data for longer periods in the event of complaints, legal proceedings, or as required by applicable law shows that you take legal and regulatory obligations seriously. Explaining that you will maintain records of users' opt-out preferences or objections further emphasizes your commitment to respecting user choices and privacy.
Lastly, mentioning your intention to retain aggregated, anonymized, or pseudonymized data for reporting and analytics purposes ensures that users understand how you use non-personal data for data analysis and improvements. This approach demonstrates your organization's diligence in managing data responsibly and in line with relevant regulations.
Explaining that you may anonymize personal data under certain circumstances is an important aspect of transparency in data management. By converting data into an anonymous format, you're ensuring that it can no longer be linked back to specific individuals, which helps protect user privacy.
Stating that you will retain and use anonymized data indefinitely for various purposes, such as understanding user behavior, generating statistics, and improving services, is a good way to show users that you value their privacy while still benefiting from data analysis. This practice aligns with privacy best practices and provides users with a clear understanding of how their information will be utilized in a non-identifiable manner.
What rights do you have with your personal information?
Explaining the rights that individuals have regarding their personal information is crucial for transparency and building trust. By outlining these rights, you're empowering users to understand and exercise control over their data.
Mentioning the specific rights that individuals have, such as the right to access, correct, delete, restrict processing, object to processing, data portability, and withdraw consent, demonstrates that you are committed to respecting their privacy and providing them with the necessary tools to manage their data.
Providing contact information for users to reach out to if they want to exercise their rights, as well as mentioning the option to lodge a complaint with a data protection supervisory authority, shows that you take data protection seriously and are willing to address any concerns that may arise. Additionally, providing a link to the supervisory authority's website allows users to access more information about their rights and how to exercise them.
Updating this Privacy notice
This Notice was last updated on 18 August 2023.
We may update this Notice from time to time and will post any changes on this page.
If we make any substantive changes, we will notify you through email, or website pop-ups within our Site.
Right Tasker Terms of service - summary
Greetings! Welcome to Right Tasker. We've put in significant effort to ensure that our Terms and Conditions (referred to as Terms of Service) are easily understandable. Below, we've outlined the key points from our Terms of Service summary. However, please be sure to also read the complete version that follows.
Right Tasker operates the Right Tasker Platform, encompassing www.righttasker.com and the Right Tasker app. This platform allows you to conveniently explore and make online bookings or purchases from spas, salons, beauticians, trainers, and various other businesses. Through the Right Tasker Platform, you can either book appointments or place orders for Partner Services, which may include Products offered by our Partners.
It's important to note that the Partner Services available for booking or purchase via Right Tasker are provided by our Partners, not by us. Our role is to facilitate and finalize your appointments or orders, acting as the commercial agent appointed by our Partners for this purpose.
In cases where you make payments for Partner Services using the Right Tasker Payment Services, we may receive and collect your payment on behalf of the relevant Partner as their commercial agent. Upon receipt of your payment, your obligation to the Partner for the purchased Partner Services is fulfilled.
Please recognize that the contractual agreement for Partner Services is established directly between you and the relevant Partner. The quality and execution of the Partner Services are the responsibility of the Partners themselves. However, if you encounter any dissatisfaction with a Partner, we encourage you to reach out to us at email@example.com. We're here to assist to the best of our abilities.
When you make an Appointment or Order, you are agreeing to a Partner Contract, which includes any applicable Partner Terms of Sale provided by the relevant Partner. It's important to understand that Right Tasker is not a party to this agreement. Before confirming an Appointment or Order, we advise you to thoroughly review all the details and any associated restrictions.
In instances where you wish to reschedule, cancel an Appointment or Order, or initiate a return or exchange for a Product, we recommend reviewing these Terms of Service and any applicable Partner Contract to determine whether it is possible. If it is, you can take the following actions:
Submit a request through the Right Tasker Platform.
Directly contact the Partner via email or phone.
Reach out to our support team at firstname.lastname@example.org.
For any inquiries or assistance, please feel free to contact our team at email@example.com. We're here to help!
Right Tasker Terms of service - full version
We are Right Tasker, a company legally registered in Australia, and our registered office is located at 3 Good Street, Parramatta, NSW 2150, Australia. Throughout these terms, we refer to ourselves as "Right Tasker," "we," "us," and "our."
These Terms of Service and Conditions ("Terms of Service") outline the agreement between you and Right Tasker for the utilization of the Right Tasker Platform (as described below).
These Terms of Service are applicable to every reservation you create through the Right Tasker Platform (as described below), which includes our online booking services and the purchase of any products.
We retain the right to modify these Terms of Service periodically by updating them on this page. Any revisions will be applicable to your subsequent Appointment/Order, so we advise you to review this page frequently. If you disagree with any modifications, kindly refrain from making an Appointment/Order.
In these Terms of Service, when capitalized words or phrases are used, they carry the following definitions:
"Appointment" refers to a booking made through the Right Tasker Platform for one or more services from a Partner, whether it's an original booking, rescheduling, or cancellation.
"Cancellation Policy" pertains to the terms outlined in the Partner Terms of Sale that govern the fees applicable to canceled Appointments, possibly amounting to up to 100% of the Appointment value, which can be charged to you through the Right Tasker Payment Services.
"Client" and "you" denote the user of Right Tasker Services or the purchaser of any Partner Services.
"Confirmation" signifies the written notice we furnish to you, delivered via email or the Right Tasker Platform, detailing information about an Appointment or Order.
"Deposit Policy" refers to the policies contained in the Partner Terms of Sale that allow a Partner to request the purchase of a Partner Credit through Right Tasker Payment Services at the time of Appointment booking.
"Right Tasker Account" signifies the account established by you on the Right Tasker Platform, containing details such as your name, Appointment history, order history, and contact information.
"Right Tasker Appointment Services" encompass the suite of appointment booking services available through the Right Tasker Platform, including creating, altering, rescheduling, and canceling appointments.
"Right Tasker Payment Services" involve the online and in-app payment facility accessible for certain Partners on the Right Tasker Platform.
"Right Tasker Platform" encompasses: (a) the website Righttasker.com, accessible through web browsers (referred to as our "Site"), (b) our mobile application published on the Apple Store and Google Play Store and downloaded onto your device (referred to as our "App"), and (c) the web interface provided by Right Tasker, which Partners can integrate into their websites or social media channels (known as the "Right Tasker Widget").
"Right Tasker Services" include all information, recommendations, and/or services provided by Right Tasker to you via the Right Tasker Platform. This includes the Right Tasker Platform, Right Tasker Appointment Services, Right Tasker Payment Services, and Partner Profiles.
"No Show Policy" pertains to the terms outlined in the Partner Terms of Sale that stipulate the fees for failure to appear for a Partner's service at the designated time, possibly amounting to up to 100% of the Appointment value, which can be charged to you through the Right Tasker Payment Services.
"Order" refers to the placement of orders for products ("Products") from a Partner's store on the Right Tasker Platform.
"Partner Contract" signifies the agreement between you and the relevant Partner for their Partner Services, which are booked through the Right Tasker Platform. This encompasses any Partner Terms of Sale, which are provided to you before confirming your Appointment/Order.
“Partner Credit” stands for credit purchased through the Right Tasker Services by the Client. It serves the purpose of pre-payment to a Partner for a Partner Service.
"Partner Profile" indicates a Partner's webpage(s) on the Right Tasker Platform, which may contain information about their Partner Services and, where applicable, their Partner store.
"Partner Services" comprise the goods, products, and/or services provided by a Partner and available for purchase or booking on the Right Tasker Platform. This includes fulfilling Appointments, Vouchers, and Orders.
"Partner Terms of Sale" denote the details and terms associated with an Appointment, including the date, time, price, Partner Services, location, discounts, and other terms and conditions. These terms are provided through the Right Tasker Platform at the time of making a Client's Appointment.
"Partner Voucher" signifies a voucher issued by a Partner through the Right Tasker Platform, containing details of a Partner's offer and a unique security code. When presented in physical or electronic form to the relevant Partner, it entitles the holder to receive the Partner's offer, subject to the applicable Partner Contract.
"Partner" refers to a third-party provider of goods and services selected to offer their products and services for sale on the Right Tasker Platform.
"Pay In-Store Service" pertains to a scenario where an Appointment/Order is made on the Right Tasker Platform, but the payment is made directly at the Partner's location rather than online using Right Tasker Payment Services.
"Payment Processor" signifies third-party payment processors collaborating with Right Tasker to provide the Right Tasker Payment Services.
"Promo Codes" indicate promotional codes provided by a Partner that can be utilized when purchasing Partner Services, subject to the terms of the respective promotion.
Right Tasker provides a platform to facilitate connections between you and our Partners, who offer a variety of Products and services within the beauty and wellness sector, spanning areas like haircare, beauty treatments, training, and therapy services. Through the Right Tasker Platform, you can conveniently book Appointments for Partner Services, place Orders for Products from our Partners, and make direct payments for both Services and Orders. It's important to note that Right Tasker doesn't operate any Partners, deliver Partner Services, or fulfill Orders for Products.
By engaging with the Right Tasker Services, you establish a contract with Right Tasker based on these Terms of Service. However, the contractual relationship concerning the Partner Services is exclusively between you and the Partner.
Right Tasker operates as an intermediary in the process, effectively serving as the agent for each Partner to arrange and finalize your Appointments and Orders.
In instances where you make a payment for an Appointment/Order through the Right Tasker Platform, we receive the payment as a commercial agent on behalf of the respective Partner. This payment serves to settle your financial obligation to the Partner for that specific Appointment/Order. It's important to note that this arrangement does not apply to any Pay In-Store Service scenarios.
Our partners' services
When you utilize the Right Tasker Platform to make bookings or place orders for Partner Services or Products, you also establish a Partner Contract with the pertinent Partner, which encompasses any applicable Partner Terms of Sale.
It's crucial to understand that the provision of Partner Services by our Partners and the fulfillment of Appointments/Orders are both governed by the terms outlined in the Partner Contract. Please note that Right Tasker is not a participant in the Partner Contract that you establish with the Partner.
Our Partner's Responsibilities
Our Partners are obligated to deliver Partner Services in accordance with the specifications detailed in the applicable Partner Contract, which encompasses any pertinent Partner Terms of Sale.
While we impose the requirement that our Partners furnish accurate, comprehensive, and truthful information for the Right Tasker Platform, we are unable to independently verify the accuracy of the information they provide. Each Partner bears the responsibility to ensure the accuracy of the information and the availability of all listed Partner Services on the Right Tasker Platform. The depictions and visual representations of Partner Services on the Right Tasker Platform are intended solely for illustrative purposes, and the actual Partner Services may differ from these depictions.
If you are a consumer, you possess legal entitlements concerning services that are not executed with reasonable care and expertise, or if they do not match the description provided. You can seek guidance regarding your legal rights from your nearby Citizens' Advice Bureau or trading standards office. These legal rights remain unaffected by the provisions of these Terms of Service.
Using the Right Tasker platform
To initiate an Appointment/Order via the Right Tasker Platform, you have the option to proceed as a guest or create a Right Tasker Account. Creating an account involves signing up with Right Tasker and supplying specific details such as your name, mobile phone number, payment information, and a password you choose.
Providing accurate information
You are required to furnish precise and comprehensive details to Right Tasker, and maintain the accuracy of this information by updating it within the Right Tasker Platform. Right Tasker reserves the right to authenticate the information you provide and may decline access to the Right Tasker Services or Right Tasker Platform without the obligation to provide explanations.
Using Right Tasker responsibly
To make the most out of your usage of Right Tasker, consider the following steps:
Contact Partners Directly: You can easily reach out to Partners by using the contact information provided in their Partner Profiles. Additionally, you can seek assistance from our support team at firstname.lastname@example.org.
Review the Partner Contract: Partners may incorporate specific terms related to deposits, cancellations, refunds, returns, taxes, or additional duties. Look for links to these specific terms within the Partner Contract and read them attentively.
Ensure Secure Checkout: Our Right Tasker Payment Services are designed to ensure a secure online payment experience. Verify the beginning of the checkout link (e.g., https://) to confirm its security.
Conduct Independent Research: In addition to checking reviews on Right Tasker, consider exploring external sources like Google or other reputable review platforms. This will provide you with a broader perspective on the quality of a Partner's products or services.
Providing any health or other relevant information
It is your responsibility (or the responsibility of the individual receiving the Partner Services) to communicate any medical, health-related conditions, or special needs to the Partner in advance. These conditions or needs could potentially affect or be affected by the Partner Services. For instance, this includes sharing allergy information and health concerns. Furthermore, it is important to ensure that any purchased Product is suitable for you, and if necessary, inquire for additional information from the Partner selling the Product.
Failure to disclose such pertinent information to the relevant Partner or neglecting to assess the suitability of a Product could result in the exclusion of liability for both Right Tasker and the corresponding Partner. In such cases, if injury, loss, or damages arise from the Partner Services that could have been prevented with proper disclosure or assessment, neither Right Tasker nor the Partner will be held liable.
In relation to your utilization of the Right Tasker Services, Right Tasker may send you electronic service messages. These electronic messages may be dispatched for a variety of reasons, including matters of security (e.g., verifying the connection of your smartphone to the registered phone number) and matters concerning an Appointment/Order you have made (e.g., if a Partner modifies an Appointment or encounters a stock shortage for an item you've ordered, you may receive a notification via text message).
By availing the Right Tasker Services, you consent to receiving automated text messages from Right Tasker and its Partners at the phone number you provided during registration. You also acknowledge that these messages could encompass promotional content, as well as information pertaining to your account and Appointment/Order. It's important to note that agreeing to receive such automated messages is not a prerequisite for utilizing the service. You retain the choice to opt out of receiving certain or all automated messages through your personal profile settings.
How to make an appointment / order
Through the Right Tasker Platform, you have the ability to choose the Partner Services you wish to receive and proceed to make an Appointment/Order for the selected Partner Service. Before confirming your Appointment/Order, you can review and rectify any errors as needed. Any applicable Partner Terms of Sale (including policies like Deposit Policy, Cancellation Policy, or No Show Policy) will be disclosed to you before you confirm. It's crucial to thoroughly review and verify all the specifics of your Appointment/Order and any relevant Partner Terms of Sale before finalizing.
Upon initiating an Appointment/Order, we (as the commercial agent representing the Partner) will forward your request to the Partner, and the formal Partner Contract will be established once we transmit a Confirmation to you. It's important to note that the availability of all Partner Services displayed on the Right Tasker Platform is contingent upon actual availability. We possess the authority to accept or decline each individual Appointment/Order on behalf of the Partner. The Confirmation, which will be sent via email or SMS to the contact details provided in your Right Tasker Account upon confirming an Appointment/Order, serves as your acknowledgment from Right Tasker. If you require a tax receipt, it's necessary to directly get in touch with the Partner.
When you create an appointment, remember that you must be present at the Partner's business location in order to receive the Partner Services. The exact location will be specified in the Partner Terms of Sale.
Vouchers issued by our Partners
Our Partners have the option to offer Partner Vouchers that can be used for their services or allow you to buy Partner Vouchers for future use towards their services. The availability and terms of Partner Vouchers are determined by each individual Partner.
If you decide to purchase a Partner Voucher from a Partner, the terms and conditions provided by the Partner at the time of purchase will apply. The issuance and redemption of Partner Vouchers are governed by the Partner Contract, including any applicable Partner Terms of Sale. Please note that Right Tasker is not a participant in the Partner Contract that you establish with the Partner, and we do not assume responsibility for Partner Vouchers. In cases where the terms of an offer do not specify a fixed or minimum duration during which the offer will be valid, the Partner holds the right to withdraw the offer at any time. This is applicable unless you have already placed an Appointment/Order based on the offer, and we have sent you a confirmation notice.
Promo codes issued by our Partners
Promo codes, which can be applied during the purchase of Partner Services, may be provided by our Partners. These Promo Codes are issued at the discretion of the Partner and can be withdrawn at any time. This could happen if they are suspected of being used fraudulently, leading to technical problems, or subject to manipulation.
When Promo Codes are designated for your exclusive use, you should not share them with any third parties. However, if Promo Codes are meant for public use, you can share them with anyone. Should it be reasonably determined by Right Tasker or the Partner that you have shared or misused a Promo Code, it may be canceled.
The terms and conditions of Promo Codes, as well as the fulfillment of Partner Services, are the responsibility of the Partner. Right Tasker does not assume any responsibility for the Promo Codes provided by our Partners. For more details on Promo Codes, you can refer to our blog.
Paying for a Partner service
Prices charged by our Partners
The prices, along with any applicable delivery or processing charges, for your Appointment/Order will be clearly stated on the Right Tasker Platform.
Please note that the final price of an Appointment might change if you decide to purchase extra goods or services from the Partner when you receive the Partner Services.
Additionally, Right Tasker Partners may provide discounts that will be taken into account in the final payment amount.
If you'd like, you have the option to provide a tip to the Partner after your Appointment. A notification will be displayed on the Right Tasker Platform for this purpose. Tipping is entirely voluntary and separate from the payment for the Appointment itself. Right Tasker acts as the limited payment collection agent for the Partner and will handle the collection of tips on their behalf. When you decide to tip, it will be treated as a direct payment from you to the Partner. Your name will be shared with the Partner when we notify them about the tip. After accounting for payment processing fees, the Partner will receive 100% of the tip amount you choose to give.
Making payments for Partner services
By using the Right Tasker Platform, you agree to provide a valid payment method and to pay for all Partner Services you purchase from the Partner. Payments for Appointments and Orders can be made either through the Right Tasker Payment Services or directly with the Partner using the Pay In-Store Service.
If you opt to use the Right Tasker Payment Services, Right Tasker, acting as the commercial agent for the Partner, will charge you the total amount for your Appointment/Order, including any applicable taxes and additional fees. To facilitate the Right Tasker Payment Services, we will use the payment method you provide us with, and the payment will be processed in the currency specified in the Confirmation. Any currency conversion costs or other charges incurred by you will be your responsibility in addition to the payment made to us. When Right Tasker receives your payment, your debt to the relevant Partner for that Appointment/Order will be settled.
You might have the choice to select certain Appointments/Orders as a Pay In-Store Service. This means you can make the Appointment/Order without using the Right Tasker Payment Services and instead pay the Partner directly for their services using cash, credit card, or another payment method accepted by the Partner. The Partner may have the option to charge the payment method associated with your Right Tasker Account at checkout for Pay In-Store Services. This choice will be available only for Partners that offer Pay In-Store Services and may not be applicable for all Partners.
Making payments for Partner services
Right Tasker employs a third-party payment processor (referred to as the "Payment Processor") to facilitate the linkage of the payment card you provide within the Right Tasker Platform. The handling of payments or credits, as applicable, in connection with your usage of the Right Tasker Platform will be subject to the privacy policies, terms and conditions, and other provisions of our Payment Processor, as well as the terms of your credit card issuer. These terms are additional to the Terms of Service outlined here. While Right Tasker takes reasonable precautions to ensure the availability and functionality of the Right Tasker Payment Services, we cannot guarantee continuous, uninterrupted, or fully secure access to this service. Furthermore, we cannot guarantee that the system is immune to viruses or errors.
It's important to note that Right Tasker cannot be held responsible for any errors arising from the actions of the Payment Processor. Periodically, access to Payment Processing may be limited to accommodate repairs, maintenance, or the implementation of new features or services. We will make efforts to provide reasonable advance notice of any planned interruptions and will endeavor to restore the service as quickly as reasonably feasible.
The Partner bears sole responsibility for any indirect taxes (such as sales tax, VAT, GST, or service tax) relating to the complete value of an Appointment/Order. This also encompasses any adjustments made for additional goods or services sold and any applied discounts, as appropriate.
With the exception of VAT or other pertinent sales taxes that are incorporated within the displayed price on the Right Tasker Platform, Right Tasker does not levy taxes on Orders. This is because the Partner Services are furnished by the Partner, not by Right Tasker. Should you place an order through the Right Tasker Platform, a tax invoice will be furnished via the same platform. Conversely, if you place an order directly through a Partner, the Partner will provide a tax invoice upon request.
We include taxes for all Products in an Order and implement the highest relevant tax rate for shipping, where applicable. In instances where Products within an Order bear distinct tax rates, the highest tax rate will be extended to all Products within that Order.
Appointment changes and cancellations
Rescheduling an appointment
If you decide to change the timing or date of your Appointment, either partially or entirely, subsequent to receiving a Confirmation, you have the option to reschedule. This can be accomplished through the Right Tasker Platform or by directly getting in touch with the respective Partner.
Please note that rescheduling is contingent upon your Appointment not being imminent, falling within a specific timeframe (e.g., 24 or 48 hours) defined by the Partner in accordance with the Partner Terms of Sale. The window within which you can reschedule your Appointment, as well as the time span between your rescheduled Appointment and the original scheduled start time, will be set independently by each Partner. This information will be disclosed to you at the time of making your Appointment. It's important to familiarize yourself with the Cancellation Policy before confirming your appointment on the Right Tasker Platform. Additionally, bear in mind that your capacity to reschedule is subject to the Partner's availability during your preferred rescheduling time.
Deposits, cancellation and no show policies
In addition to any other legal entitlements you may have, under specific circumstances, you possess the right to terminate a Partner Contract as outlined in this section of the Terms of Service.
Partners have the authority to demand a Deposit, which can be in the form of Partner Credits, amounting to a maximum of 100% of the Appointment/Order value, to validate your Appointment/Order as stipulated by the Partner Contract (including any Deposit Policy). We advise that you review the Partner Contract (including any Deposit Policy) before finalizing the Appointment/Order. Deposits might be non-refundable. Right Tasker bears no responsibility for any Deposits made to a Partner.
Cancellations & no shows
If you decide to cancel your scheduled Appointment, you can do so through the Right Tasker Platform or by directly contacting your Partner. However, please note that cancellation options may be subject to specific time frames set by the Partner as outlined in the Partner Terms of Sale. The duration during which you can cancel your Appointment will be determined separately by each Partner and communicated to you at the time of arranging the Appointment, as part of the Partner Terms of Sale.
Right Tasker Partners may implement a Cancellation Policy, which will be communicated and confirmed with you when scheduling your Appointment. If such a policy exists, Right Tasker may automatically charge your card an amount determined by the Partner, potentially up to the full value (100%) of the Appointment, in case of a cancellation. If you decide to cancel an Appointment beyond the period specified in the Partner's Cancellation Policy, a refund might not be possible unless mutually agreed upon between you and the Partner directly.
Partners might also implement a No Show Policy. If you fail to appear at the Partner's premises at the scheduled Appointment time, the Partner may opt to apply their No Show Policy, leading to a potential automatic charge by Right Tasker of up to the full value (100%) of the Appointment.
It's important to note that refunds won't be granted for cancellations made within the specific time frame outlined in the relevant Partner's Cancellation Policy.
Product refunds and cancellations
Purchasing products from Partners
Our Partners have the option to establish their own Partner stores through our services, enabling you to directly purchase Products from them. It's important to note that Right Tasker does not function as the seller of the Products available on the Right Tasker Platform; rather, these Products are sold by our Partners. When you make a purchase of a Product via the Right Tasker Platform, you are conducting the transaction with the Partner, not with Right Tasker. Consequently, the Partner assumes complete responsibility for aspects such as marketing, advertising, sales, delivery, and any subsequent post-sale assistance.
Should you encounter any issues with a Product, such as dissatisfaction, defects, or delays, we recommend that you get in touch with the specific Partner responsible for selling the Product. Below, we outline the minimum cancellation and refund rights that Partners are required to offer, as detailed in this policy.
The Order you place will be fulfilled and delivered by the specified delivery date provided in the Confirmation. If no delivery date is indicated, the delivery will occur within 30 days from the Confirmation date, except in extraordinary circumstances.
The delivery address you provide during the Order process will be used for shipping. It's important to note that delivery to PO Box addresses or similar locations is not feasible. Our Partners decide on the countries and addresses they are able to ship to. Additionally, please be aware that the destination you select for shipping may incur customs or import duties.
Within a single Order, all Products will be delivered to the same address. If you're ordering Products for delivery to a different country than the Partner's location, and if the Partner agrees to such delivery, customs authorities may open and inspect the package. Import duties and taxes might apply upon delivery to the designated destination, and you will be responsible for settling these charges. It's important to recognize that we have no control over the amount of these charges and cannot predict them. Prior to placing your Order, we recommend reaching out to your local customs office for more information.
Furthermore, you are required to adhere to all relevant laws and regulations of the country where the Products are being delivered. Any non-compliance with these laws will not be the responsibility of Right Tasker.
Product returns and refunds
For customers located in the United Kingdom:
If you cancel an Order with a Partner within the fourteen (14) day cooling-off period, the Partner is obligated to process your refund promptly, and in any case, within 14 days after the day on which they receive the returned Products or, if earlier, the day they receive evidence that you have returned the Products to the specified returns address. The refund will encompass the full price of the Product, along with the standard delivery cost (note that this might not include any charges associated with alternative or premium delivery options). Nonetheless, you will be responsible for covering the expense of returning the Product(s) to the Partner, unless otherwise stated in the applicable Partner Terms of Sale.
In situations where you place an Order, pay for a Product, but the Partner declines your Order, you will be eligible for a refund for that specific purchase.